Hot Desking

NetFuse provide full Hot Desking facilities, allowing users to both move desks, but to also log on to multiple devices at once - such as traditional IP Phones, Cellular phones, and so called PC-based 'softphones'.

‘Early’ Dialling

Using intelligence about the public phone network, NetFuse enables organisations with very rapid dialling. Most systems dial by waiting for users to stop dialling digits. NetFuse systems know exactly when the number is ready for dialling, and can connect calls in under half a second.

Call Queuing

Advanced Call Queuing features are available, such as:

• Call strategies, or Hunt Groups such as Ring all, Round Robin, and Memory
• Music on hold
• Default and operator-controlled call recording
• Queue duration/position announcements

Caller ID

NetFuse have full caller line identity presentation (CLIP) facilities, and with the proper customer agreements in place, can allow complete integration and parallel running of existing number ranges, by providing CLIP masquerading.

Voicemail

Voicemail services are available with 21^st Century features, such as:

• Voicemail SMS Updates
• Voicemail to MMS (audio text messages to mobiles
• 'Live' Voicemail - listen to callers leaving messages and interrupt if necessary

Line Priviledges

NetFuse provide multi-tiered line priviledges, giving some users access to, for instance, international calls, while providing only a subset of these features to other users.